Privacy Policy

1. Who We Are

Twin Oak Landscaping LLC ("we," "us," or "our") operates the website www.twinoaklandscaping.com. This Privacy Policy explains what information we collect when you visit our site or submit an inquiry, how we use it, and your rights regarding that information.

For questions, contact us at info@twinoaklandscaping.com.

2. Information We Collect

Contact form submissions. When you request a free estimate, we collect the information you voluntarily provide: your name, email address, phone number, property address, service interest, and any project details you include in the message field.

Site analytics. We use Vercel Analytics and Vercel Speed Insights to understand how visitors use our site (pages visited, load times, general geography). These tools are cookieless — they do not set tracking cookies or cross-site identifiers, and no personally identifiable information is collected through them.

No cookies. We do not use tracking cookies, advertising pixels, or third-party analytics services (such as Google Analytics or Facebook Pixel) that set persistent cookies on your device.

3. How We Use Your Information

Information submitted through our contact form is used solely to:

• Respond to your estimate request or inquiry
• Schedule a site visit or follow up on your project
• Send service updates related to your project (with your consent)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Form Processor

Our contact form is processed by Google. When you submit the form, your details are sent to a Google Apps Script endpoint, recorded in a Google Sheet we control, and emailed to us. Google stores that data on its servers under our Google Workspace account. Please review Google's Privacy Policy for details on how they handle data.

5. Communications Consent

By submitting our contact form, you authorize Twin Oak Landscaping LLC to contact you via email, phone, or text message in connection with your project inquiry. You may opt out of further contact at any time by replying "STOP" to any text message or emailing us at info@twinoaklandscaping.com. Message and data rates may apply. Consent is not a condition of purchase.

6. Data Retention

We retain contact information for as long as necessary to fulfill your service request and for any follow-up communications. You may request deletion of your data at any time by contacting us at info@twinoaklandscaping.com.

7. Data Security

Our website is hosted on Vercel's infrastructure, which enforces HTTPS (TLS encryption) on all connections. We take reasonable precautions to protect submitted information, but no internet transmission is 100% secure.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the effective date above. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or want to request deletion of your data, please contact us: